Due to the nature of the item and sanitary reason, all sales are final. We do not accept delivery of returned products. They will be returned unopened a sender’s expense. It is against the law and state health codes to accept and resell returned/worn wigs. Exchange only on defective or wrong item shipped. Please check the item BEFORE opening the clear plastic wrap. There will be an insert thru which you can view and feel the hair without having to remove it from its packaging. Once the clear plastic wrap is open, it would be treated as a used item and is not qualified for return. Please contact us within 3 days of receiving the item.